Surgery Information

 Suggestions and Complaints

We aim to provide a high quality service at all times. We recognise that there may be occasions when our service falls short of what you may expect from us. Please feel free to discuss any concerns you may have with the Practice Manager.
Alternatively you may write to the Practice Manager.

The rights and Responsibilities of the Patient

At all times you will be treated with courtesy and respect. We ask that you treat all staff with the same courtesy and respect.

You will be given appropriate treatment and will be referred to the appropriate consultant if and when the GP deems necessary.

We run an appointment system, you will be given a time which the Doctor or Nurse hope to be able to see you.

Please ensure you keep your appointment. If you are unable to keep your appointment, please cancel it as soon as possible.

If you are dissatisfied with the service we provide you have a right to leave our list and re-register with another practice. You do not need permission from our GP to change to another practice.

Cover will be arranged for medical emergencies at all times.

Your Local NHS England

For details of all primary care services in the area, look at NHS England Guide to Primary Care Services at www.walsall.nhs.uk or get the information you need at www.nhs.uk. NHS England also produces Your Guide to Local Health Services.

Patient Preference of practitioner

A patient has a right to express a preference to receive services from a particular performer or class of performer either generally or in relation to any particular condition. Expressions of preference are to be made in writing to the Practice Manager.

Aggression and Abuse

This practice considers aggressive behaviour to be any personal, abusive and aggressive comments, cursing and/or swearing, physical contact and aggressive gestures.

No abuse of staff is acceptable. All abuse will be reported to the practice manager who will report to NHS England and the Police. If appropriate, the practice manager will send a formal letter to the patient. A copy will be kept in the patients electronic medical records. Any response to the letter will be recorded.

Patients with particular needs

Our surgery is accessible to patients using a wheelchair. We also have parking spaces outside our practice which are reserved for patients displaying a disabled sticker. Our practice can arrange interpretation and translation services. Please inform the practice if you require this service.

Patients not seen within three years

If you have not been seen at the surgery for three years (or one year for those over 75) you can request a check up appointment if you wish.

How the practice uses personal health information

Dr Kaul & Dr G K Gill & Dr S Kaul Provide posters and patient leaflets to explain why information is collected about you and the ways in which this information may be used.

Covid-19 Booster Vaccine

We are pleased as from 20th September 2021 we are able to offer you the covid-19 booster.
You will be offered a booster dose at least 6 months (160 days) after you had your 2nd dose.
The NHS will let you know when it’s your turn to have a booster dose. It’s important not to contact the NHS for one before then.
Most people will be invited to book an appointment at a larger vaccination centre, pharmacy, or local NHS service such as through your GP surgery.
Frontline health and social care workers will be invited to book an appointment through their employer.
Who can get a COVID-19 booster vaccine
Booster vaccine doses will be available on the NHS for people most at risk from COVID-19 who have already had 2 doses of a vaccine.
This includes:
  • people aged 50 and over
  • people who live and work in care homes
  • frontline health and social care workers
  • people aged 16 and over with a health condition that puts them at high risk of getting seriously ill from COVID-19
  • carers aged 16 and over
  • people aged 16 and over who live with someone who is more likely to get infections (such as someone who has HIV, has had a transplant or is having certain treatments for cancer, lupus or rheumatoid arthritis)
People who are pregnant and in 1 of the eligible groups can also get a booster dose.

Book online if you’ve been contacted

You can book your COVID-19 booster vaccine dose online if you have been contacted by the NHS and you are either:
  • aged 50 and over
  • aged 16 and over with a health condition that puts you at high risk from COVID-19
If you have been contacted by the NHS you can follow the link below to book your booster vaccine.

Latest update: Face Coverings

Patients, staff and visitors must continue to wear face coverings in all healthcare settings.

 

England’s Chief Nurse has today reminded the public that everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules.

However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.

That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.

Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.

The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.

“It is vital that in healthcare settings, we do all we can to reduce the risk of infection for those working in our services and those who need our care.  We urge all our patients to wear some sort of a face covering when attending the surgery.”

 

                      We thank you for your support.

COVID-19 VACCINATION UPDATE – Booster Vaccine

As of Monday 2oth September 2021 our practice is pleased to be able to start offering the 

Covid-19 Vaccination Booster to our patients.

How and when to get your COVID-19 booster vaccine

You’ll be offered a booster dose at least 6 months (160 days) after your 2nd dose.

The NHS will let you know when it’s your turn to have a booster dose. It’s important not to contact the NHS for one before then.

Most people will be invited to book an appointment at a larger vaccination centre, pharmacy, or local NHS service such a GP surgery if allocated (this may not be your own GP surgery).

Who can get a COVID-19 booster vaccine

Booster vaccine doses will be available on the NHS for people most at risk from COVID-19 who have already had 2 doses of a vaccine.

This includes:

People who are pregnant and in 1 of the eligible groups can also get a booster dose.

Which COVID-19 vaccine will I get?

Most people will be offered a booster dose of the Pfizer/BioNTech vaccine or Moderna vaccine.

This means your booster dose may be different from the vaccines you had for your 1st and 2nd doses.

Some people may be offered a booster dose of the Oxford/AstraZeneca vaccine if they cannot have the Pfizer/BioNTech or Moderna vaccine.

Book online if you’ve been contacted

You can book your COVID-19 booster vaccine dose online if you have been contacted by the NHS and you are either:

  • aged 50 and over
  • aged 16 and over with a health condition that puts you at high risk from COVID-19

Please wait to be contacted by the NHS before booking your booster dose.

Once you have been contacted please click the link below.

Frontline health and social care workers will be invited to book an appointment through their employer or alternatively if it has been 6 months to your 2nd dose you can book via the link below for your appointment but will need to provide proof of employment when attending for the appointment.