Suggestions and Complaints

Suggestions and Complaints

We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets with national criteria but we don’t only want to hear from you when something goes wrong. If you have any comments or ideas regarding the running of the practice please speak to the Practice Manager.

Our Practice Complaints leaflet gives details of the procedure and is available from the Reception desk. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

 

 

If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England.  If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman.  Please see contact details below.

 

NHS England

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

( Helpline 0300 311 2233 – Customer Care Centre

 Ombudsman

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

( Helpline: 0345 015 4033

Website www.ombudsman.org.uk

 NHS Choices for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints

 

COVID-19 VACCINATION UPDATE

 

As of Monday 21st December 2020 our practice is pleased to be able to start offering

Covid-19 Vaccinations to our patients.

 

Dr Kaul & Partners patients will attend the appointed vaccination hub located at;-

 

Bloxwich Active Living Centre

High Street

Walsall

WS3 2DA

 

Given the enormity of this task the practice and its staff will be working where

possible up to 7 days a week from 08:00 to 20:00 to ensure all eligible patients for the
vaccine are contacted and booked into the hub to receive their vaccine.
Patients over the age of 80 will be amongst the first group of patients to receive
the vaccine along with healthcare workers.

All patients will require 2 courses of the vaccine.

Once you have attended for your 1st dose of the vaccine you will be booked in for your 2nd
dose before you leave the hub this can be between 3 and 12 weeks after the 1st dose. It is
essential that each patient has 2 courses of the vaccine to increase immunity against the virus.
As you may have seen in the news the Pfizer vaccine which is the
one we currently have licensed is extremely fragile and can only be transported
in sub-zero temperatures. The vaccine has to be defrosted
at the hub and then drawn up and used within matter of days.

The hub will have to then

administer 975 vaccines per week to ensure there is no wastage.
We urge patients to keep their appointments once booked.
 
 
 
Many thanks